How To Track A Money Gram Money Order

MoneyGram is a convenient way to transfer money between two parties. A person can send or receive funds through MoneyGram in person via agents at locations around the world, via account transfers, standard mail, and through online portals. Keeping track of the money order from the sender and/or receiver end is an important function for security and peace of mind.

Method 1. Tracking As The Sender

1. Log in and view your transaction history. This for online senders of MoneyGram money orders that have an active account.
Go to the login page on the main MoneyGram website.
Find the transaction history for your account and view the order you submitted. You should find the status of the send-order there.
This is one online option, another is "Track a Transfer."
2. Click on "Track a Transfer." This is also for online sender situations. You should have the authorization and/or reference number on the physical money order stub handy for this.
You should get this number from your submission receipt/confirmation.
If you're using a physical money order form then you should look for the 11-digit reference number is usually the series of large red digits on the left side of the sheet you're filling out to the recipient. The number will usually be on the edge of the detachable stub receipt.
Also enter your last name, then click "Track Transfer."
"Track a Transfer" and active account history are your front lines for online queries to track orders. If these don't work, a phone call may be your next best choice.
3. Call the MoneyGram money order service line. This is to check if a money order was cashed.
At present the toll free phone number is: 1-800-542-3590
You will need to enter your money order reference number and dollar amount sent.
You may want to allow for some time to pass to give the recipient a chance to cash the money order. Consider allowing 2-3 weeks to pass especially if it is a company you are sending to. If more than 2-3 weeks have passed then plan on submitting a claim card.
4. Submit a claim card. This is for a physically lost mailed money order. You will need the form from the MoneyGram site.
Download and print the claim form. Fill out the form completely. Pay special attention to the reference number you retained from the submission stub/receipt.
Prepare a $15.00 processing fee made payable to: "MoneyGram International"
Include copies of the submission stub (purchaser's receipt), the money order number from the submission, and dollar amount sent.
If it turns out the money order was cashed then a photocopy of it will be sent to you.
If the money order was not cashed then the amount will be refunded to you as a check.
If you're a purchaser missing the reference numbers on your money order then you'll need to fill out the "Number Search form."

Method 2. Tracking As The Receiver


1. Use the "Track a Transfer" function for online orders. The sender should have given you the reference number.
This will enable you to see the status of the transfer without having an account on MoneyGram.
You will need to enter your last name, and then click "Track Transfer" to get a result.
2. Go to a local MoneyGram agent. If a physical money order has been sent to you to be picked up at an authorized location then you may check with them for its status.
Money orders can be sent to a person or business directly, but sometimes they can be sent to MoneyGram's retail-based locations--especially if a person is travelling or other reasons.
If the delay is less than 2 weeks then the money order may simply still be in the mail. If the money order has not reached you or its designated MoneyGram location in 2-3 weeks then ask the sender to file a claim card.

3. Contact MoneyGram's customer support. Only the purchaser can file a claim on the money order that was submitted, but as the recipient, you can at least contact MoneyGram to let them know that the order is missing if the purchaser is unavailable.
Make sure you have the money order reference number the purchaser originally gave you, and the dollar amount sent available.
Use the phone service if convenient: 1-800-Moneygram (1-800-666-3947) or 1-800-955-7777 for Spanish speakers.
You can use the web-based contact form as well. Fill out as much of the transaction information as you can to speed service along.

4. Ask if there is a delay at a financial institution. There can be a couple of reasons for this including currency exchange for international orders, and the institution's policy's on making sure the money order clears.
If the person who sent you the order submitted it to your bank or credit union, for example, they may hold it for a period of processing similar to clearing a check. This could be a day or two or longer if this occurs during a weekend or holiday.
For international orders, currency exchanges may delay processing for a day or so as the money order changes value in the account.
5. Contact the purchaser. The sender of the money order will need to file a claim on the money order if it is lost for a lengthy period of time and not cashed.
Be as thorough as you can with making sure you didn't lose the order in your daily mail, or other locations the person may have sent the order such as MoneyGram dealers or bank.
If/when you're sure the money order is lost then ask the purchaser to submit the claim so they can be reimbursed and perhaps find another means to send you funds.

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